RETURN POLICY
Last updated November 09, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within twenty five (25) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at Tony@CanipesKrafts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Canipe's Krafts, LLC
Attn: Returns
8128 Maple Street
Jacksonville, Florida 32244
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Custom Orders
- Sale items are FINAL SALE and cannot be returned.
- Custom Branding
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase} in certain situations. Please review our special conditions below.
- Products damaged by misuse, abuse, improper care or negligence, or accidents [including pet damage)
- Products showing excessive wear and tear Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn.
- Products lost or damaged due to fire, flood, or natural disaster Products with a missing label or label that has been defaced Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy Products purchased from other brands not affiliated with Canipe's Krafts
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Tony@CanipesKrafts.com
For defective or damaged products, please contact us at the contact details above to arrange a refund or exchange.